Policies
When a subscription payment can be returned, and when it cannot.
If you were charged twice for the same subscription, or you paid the wrong amount, write to hello@documint.co.zw with the payment reference. We refund the duplicate or the difference to the account or channel that paid.
A monthly fee is not refunded once that month has started and the workspace has been used. Cancel before the renewal date and the next month is not charged.
If you cancel within 14 days of an annual payment and the workspace has not been used for live invoicing, payroll or fiscalisation, we refund the unused months. After that, the annual term is not refunded. Cancelling still stops the next renewal.
A setup fee, including the fiscalisation setup fee, is not refunded once the setup work has started.
PesePay refunds go back through the same payment channel. Bank-transfer refunds go back to the paying account. Write to hello@documint.co.zw and include the order or invoice number.